Biodata

Ronny was born in Malaysia and attended Rejang Park Primary School(Malaysia), followed by Catholic High School (Malaysia). He is currently a third-year undergraduate in Faculty of Science, at National University of Singapore. He is expected to graduate with a Bachelor of Science degree with Second Class Honours (Lower), majoring in Chemistry.
Prior to pursuing a bachelor degree in university, Ronny was a sales assistant in a supermarket which mainly sells imported groceries from New Zealand, Indonesia, Taiwan and other countries. As a sales assistant, he had learnt how to liase with customers by providing personalized approach. Customer interaction is vital as the goods sold in that supermarket have slightly higher price than others. The work was quite demanding but he and other sales assistants in the same group still managed to hit their sales target. By doing this, he was able to work as a team and strive in fast paced environment. Apart from this, stocking, repleneshing and updating sales area were part of his job scope as well.
In addition to his working experience in Malaysia's retail industry, during his summer holidays in 2008, he was a lab assistant in the Department of Research & Development of a soldering company (Singapore Asahi Chemical & Solder Industries Pte Ltd). He applied some of the laboratory skills he has acquired in NUS while carrying out various chemical tests to analyze the raw materials for solders production. Moreover, he has gained new laboratory knowledge on operating some of the highly sophisticated equipments with appropriate techniques.
Ronny is always keen to conduct a research on the chemical compounds that could save the enironment, such as a substitute for polystyrene (styrofoam) which is not biodegradable.
Topics which interest him include inorganic and organic chemistry, sports like basketball, badminton; financial education like real estate and stocks investment as well as economics.

Other communication issues

Let's talk about how poor listening skills could cause conflicts in our everyday life.

Social conflicts generally involve some misunderstanding. However, poor listening skills seem to worsen the conflicts. More often than not, these poor listeners tend to listen and think about something else at the same time. It becomes more common when they are in conflict. Instead of carefully attending to what the opponent is saying or has said, they give their response without further thinking once the opponent has finished talking. As a result, they might offend the opponent unintentionally.
Whenever we receive any new information, the first thing we will do is to compare with the knowledge we already have. We tend to receive new information more accurately, if it coincides with what we already know. However, if it disputes our previous assumptions of the situation, we may distort it so as to fit in our mind or we may just ignore the information as misguided or simply wrong. For those with poor listening skill, they tend to interpret things to match with their existing views. Thus, they often make assumption that what other people are saying corresponds to their own expectations. For this reason, it easily gives rise to conflict due to misunderstandings and misperceptions.
Communication deteriorates as the conflicts escalate and distrust tends to build. Opponents are framed in increasingly negative ways as selfish, stubborn, short-sighted and even evil. Given such a negative mindset, ambiguous messages from the opponents are interpreted in the worst possible way; even clear messages tend to be disregarded, if they are inconsistent with the poor listeners' original negative view.
Such poor listening makes effective communication almost impossible. No matter how much care one person takes or how much effort the person puts in to communicate their values, concerns or needs in a fair clear way, the communication will still fail if the listener refuses to accept the incoming information.

So is/are there any other way/s that a poor listener could cause a failure in effective communication?